Last updated: 16 August 2026
Request period
Contact Nikdoo within 14 days of purchase if you cannot use the service or change your mind. Include the email used at checkout, order number, affected plan, device model, and reason for the request.
Unused services
Eligible unused eSIM profiles, data plans, and prepaid services may be refunded to the original payment method. A service may be treated as used after the eSIM is installed, a plan is activated, data is consumed, calls or messages are made, or credit is otherwise spent.
Technical problems
Please contact support before requesting a refund for a technical issue. We may ask you to follow installation or troubleshooting steps, confirm device compatibility, and provide non-sensitive diagnostic details. Never publish or share your QR code outside official support channels.
Exclusions
Refunds may not be available for consumed allowances, expired plans, incompatible or carrier-locked devices where compatibility requirements were disclosed, incorrect customer information, or issues caused by unsupported device settings—except where applicable consumer law requires otherwise.
How to request a refund
Email support@nikdoo.com. Approved refunds are returned through the original payment method; bank processing times may vary.